Customer Corner

Find Your Owner’s Manual

Look up and download the official owner’s manual for any brand we carry new — pick your manufacturer below to open their manual library.

Everything you need after the sale — financing, owner resources and support from the team that knows your machine.

We’d Love Your Feedback

How was your experience with us? Share a compliment, a concern, or an idea — it comes straight to our team by email and helps us serve you better.

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Owner resources

Manuals & maintenance schedules — ask our service team
Warranty & recall questions
Gear, apparel & parts ordering

How-To & Maintenance Videos

Quick how-to videos for the machines we carry — first service, checking the oil and basic maintenance, grouped by brand. These are helpful guides to get you started; always follow your model’s owner’s manual, and our service team is here if you’d rather leave it to us.

Triumph

How to check your motorcycle oil level

Bonneville / T100 / T120 oil change & maintenance (DIY)

CFMOTO

CFORCE oil change — first service & break-in maintenance

CFORCE 800 full service: oil, diffs & transmission fluid

Husqvarna

Servicing the air filter (KTM / Husqvarna / GasGas)

Husqvarna 450 oil & air filter change

Arctic Cat

Snowmobile chaincase & oil maintenance

Rawrr

Rawrr e-bikes are electric — no oil changes or valve service. For setup, charging, chain and brake care, see Rawrr support & user manuals.

5-Star Reviews

4.8 285 reviews

Wonderful experience. Just bought my second bike from them. Very helpful. I don't think I will go anywhere else 😃

— Bill Gilchrist

Bought a new SxS from Empire. There was no sales pressure whatsoever. The employees we talked to were all kind and helpful. They gave us a thorough walk-through on the machine. Empire installed accessories and delivered the rig the same day. The showroom is very clean and organized. The prices on the used bikes out front seemed really good.

— Tom Taylor

⭐⭐⭐⭐⭐ If I could give Empire Cycle more than five stars, I would. My situation was a little unusual, and buying my new UTV ended up being a process that stretched across THREE DAYS. Through every bit of it, Joe, my salesperson, and Kristin, the owner, were absolutely incredible. Not once did I feel rushed, pressured, or treated like I was an inconvenience. They worked with me while I paid for the machine over several days, and even after my UTV was completely paid for, they had no problem keeping it safely at the dealership while I secured and purchased the right trailer to get it home. As a veteran, one thing really stood out to me. Spokane is a military community with Fairchild AFB right down the road, and unfortunately there are businesses where seeing a service member can sometimes mean seeing dollar signs. That was absolutely NOT my experience at Empire. I was treated with genuine respect, thanked multiple times for my service, and they gave me a very generous veteran discount. It felt sincere, not like a sales pitch. But what happened when I finally picked up my UTV really sealed the deal for me. I showed up with my brand-new trailer, and Kristin — the OWNER of Empire Cycle — personally came outside to help me. Not somebody she sent from the sales floor. Not somebody from the parts counter. The owner. She carried out the straps, drove my UTV onto my trailer for me, and then stood there and walked me through properly securing my new machine using some absolutely awesome straps they carry at Empire. She made sure I was comfortable with everything before I headed down the road with my new precious cargo. THAT is customer service. I was fortunate enough to purchase my machine outright, but I also appreciated that Empire has financing options for people who want a machine like this but understandably can’t drop tens of thousands of dollars all at once. Regardless of how you’re paying, I never got the impression that the size of the sale determined how you were treated. Empire Cycle has earned a very loyal customer. I live about THREE HOURS from Spokane, and after this experience, I would rather make that drive than buy from somewhere closer. When I need parts, accessories, another machine, or anything else they can help me with, Empire will be my first call. Joe and Kristin — thank you for making what could have been a stressful and complicated purchase into such a great experience. I absolutely LOVE my new machine. And yes… I got the free Empire hat AND T-shirt. 😂 You guys earned a customer for life. ⭐⭐⭐⭐⭐

— Boddy Poirier

We had an excellent buying experience at Empire Cycle & Powersports. There was no haggling and no sales pressure and our purchase went smoothly and quickly. They even delivered our new side-by-side to our house within a few hours. We're very happy with the way it went. 10/10!

— carolyn taylor

Excellent experience — well worth the 200 mile trip.

— Raymond M

Awesome company and great service. You get exactly what you order and they ship everything super fast.

— Kyle Marigoni

Love working with everyone at Empire — friendly, helpful, and just all around good people!

— Erik Smith

Excellent service and staff! Super people in every department at Empire Cycle — from sales, parts, mechanic, management, financing and delivery!

— John W

Cheryl was just fantastic helping me get parts for my 2012 Bonneville.

— Jim Benda

After poor service elsewhere, Joe, Sunny, and technician Austin solved my Triumph's no-start issue within a few hours. Highly recommend.

— Kevin Farmer

Ariel was a huge help with our loan and Kevin had everything prepped. Great customer service all the way around!

— Barbara T

Kevin made the sale easy and Austin's service work was top quality. Down to earth, low pressure — exactly how it should be.

— Bill Porter

Cheryl's knowledge was a huge help picking out safety gear as a new rider. Thank you!

— Lynne Siebenthal

Bruce and Tonya made buying my Triumph Bobber a genuinely great experience.

— Sean Kato

I just bought a brand new Arctic Cat M8000 Limited from them. They make the customer feel more like they are family or a good friend.

— Scott Humphrey

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