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Wonderful experience. Just bought my second bike from them. Very helpful. I don't think I will go anywhere else 😃
Bought a new SxS from Empire. There was no sales pressure whatsoever. The employees we talked to were all kind and helpful. They gave us a thorough walk-through on the machine. Empire installed accessories and delivered the rig the same day. The showroom is very clean and organized. The prices on the used bikes out front seemed really good.
⭐⭐⭐⭐⭐ If I could give Empire Cycle more than five stars, I would. My situation was a little unusual, and buying my new UTV ended up being a process that stretched across THREE DAYS. Through every bit of it, Joe, my salesperson, and Kristin, the owner, were absolutely incredible. Not once did I feel rushed, pressured, or treated like I was an inconvenience. They worked with me while I paid for the machine over several days, and even after my UTV was completely paid for, they had no problem keeping it safely at the dealership while I secured and purchased the right trailer to get it home. As a veteran, one thing really stood out to me. Spokane is a military community with Fairchild AFB right down the road, and unfortunately there are businesses where seeing a service member can sometimes mean seeing dollar signs. That was absolutely NOT my experience at Empire. I was treated with genuine respect, thanked multiple times for my service, and they gave me a very generous veteran discount. It felt sincere, not like a sales pitch. But what happened when I finally picked up my UTV really sealed the deal for me. I showed up with my brand-new trailer, and Kristin — the OWNER of Empire Cycle — personally came outside to help me. Not somebody she sent from the sales floor. Not somebody from the parts counter. The owner. She carried out the straps, drove my UTV onto my trailer for me, and then stood there and walked me through properly securing my new machine using some absolutely awesome straps they carry at Empire. She made sure I was comfortable with everything before I headed down the road with my new precious cargo. THAT is customer service. I was fortunate enough to purchase my machine outright, but I also appreciated that Empire has financing options for people who want a machine like this but understandably can’t drop tens of thousands of dollars all at once. Regardless of how you’re paying, I never got the impression that the size of the sale determined how you were treated. Empire Cycle has earned a very loyal customer. I live about THREE HOURS from Spokane, and after this experience, I would rather make that drive than buy from somewhere closer. When I need parts, accessories, another machine, or anything else they can help me with, Empire will be my first call. Joe and Kristin — thank you for making what could have been a stressful and complicated purchase into such a great experience. I absolutely LOVE my new machine. And yes… I got the free Empire hat AND T-shirt. 😂 You guys earned a customer for life. ⭐⭐⭐⭐⭐
We had an excellent buying experience at Empire Cycle & Powersports. There was no haggling and no sales pressure and our purchase went smoothly and quickly. They even delivered our new side-by-side to our house within a few hours. We're very happy with the way it went. 10/10!
Excellent experience — well worth the 200 mile trip.
Kevin made the sale easy and Austin's service work was top quality. Down to earth, low pressure — exactly how it should be.
The crew at Empire took care of me. They always make dealing with them easy and hassle free.
Excellent service and staff! Super people in every department at Empire Cycle — from sales, parts, mechanic, management, financing and delivery!
After poor service elsewhere, Joe, Sunny, and technician Austin solved my Triumph's no-start issue within a few hours. Highly recommend.
Ariel was a huge help with our loan and Kevin had everything prepped. Great customer service all the way around!
Bruce and Tonya made buying my Triumph Bobber a genuinely great experience.
Awesome company and great service. You get exactly what you order and they ship everything super fast.
Cheryl was just fantastic helping me get parts for my 2012 Bonneville.
Cheryl's knowledge was a huge help picking out safety gear as a new rider. Thank you!
Love working with everyone at Empire — friendly, helpful, and just all around good people!