This is my other review to give them 5 more stars making it a 10 star review

I can't say enough good things about the people at Empire. We went into the transaction with trepidation as I have had nothing but trouble with every major purchase over the last 7 or 8 years. From the moment we drove into the lot the people at Empire were exceptionaly nice and helpful. Kevin answered every question promptly and with professionalism. We bought a UForce 1000 with a winshield and it could have not gone any smoother. They let our dog sit with us at the desk while we went over the paperwork, the lady from parts even gave him a cookie. All of this is well and good afterall it's sales and they have to be good at public relations to make a living. Where my actual 10 star review comes from is the aftercare. When we got home we tried to put the windshield in and it didn't come close to fitting. After many calls back and forth we came to the conclusion that we would have to bring everything back in for them to look at. We live a couple hours away and it is a real pain to travel and take a whole day after doing the same only days earlier, but the staff at Empire made things more than right. They figured out the window was the wrong one. So they installed the correct one labor free plus comped us and installed a foam air filter for free. If you are in the market for power sports gear this is the first place to look. You wont be dissapointed. I did say 10 stars so I will be adding another review just to give them the other 5.

I can't say enough good things about the people at Empire. We went into the transaction with trepidation as I have had nothing but trouble with every major purchase over the last 7 or 8 years. From the moment we drove into the lot the people at Empire were exceptionaly nice and helpful. Kevin answered every question promptly and with professionalism. We bought a UForce 1000 with a winshield and it could have not gone any smoother. They let our dog sit with us at the desk while we went over the paperwork, the lady from parts even gave him a cookie. All of this is well and good afterall it's sales and they have to be good at public relations to make a living. Where my actual 10 star review comes from is the aftercare. When we got home we tried to put the windshield in and it didn't come close to fitting. After many calls back and forth we came to the conclusion that we would have to bring everything back in for them to look at. We live a couple hours away and it is a real pain to travel and take a whole day after doing the same only days earlier, but the staff at Empire made things more than right. They figured out the window was the wrong one. So they installed the correct one labor free plus comped us and installed a foam air filter for free. If you are in the market for power sports gear this is the first place to look. You wont be dissapointed. I did say 10 stars so I will be adding another review just to give them the other 5.

Thanks to everyone at Empire Cycle. Kevin has always been a great person to work with. This is my third purchase from them. Got a new triumph tiger and its the best motorcycle Ive ever ridden and Ive had quite a few to compare it to. If youre in the market for a motorcycle I highly recommend Empire Cycle!!! Their service department does great work as well so if youre motorcycle needs work give them a try.

it was a great experience buying a new bike from empire, the salesman and owner were both real easy to deal with. I have and will continue to pass the good word

I generally dont do reviews but I have had such a great experience with everyone at empire that I needed to thank them. As a whole from the owner to Kevin in sales to the service department I will never buy a motorcycle anywhere else they are down to earth low pressure and do what they say they are going to do. A special thanks to Austin in service he does excellent work and treated my tiger 800 as if it was his own. After experiences from other dealers service departments I was grateful for the quality work Austin did on my motorcycle. So thanks to everyone at empire cycle your honesty and integrity is appreciated. Bill

Kevin made the whole experience a pleasure, from walking into showroom, showing us the different models, explaining and showing us thinks on the machine, answering our questions, letting us test drive machines. Also gave us a fair deal on our trade. I highly recommend this dealership if you want to be treated fair, and enjoy the whole process of purchasing a machine

Love working with everyone at Empire, friendly, helpful and just all around good people!

After some major issues with my local Triumph dealer in Missoula, MT. I called Triumph customer service who suggested I bring my bike to Empire. After a week at my local dealership my bikes non start issue was still not resolved and within 4 hours at empire they had solved my issue, a 12k mile service and some valve adjustments were all I needed. I was met with genuine concern and professionalism from; Joe, Sunny and my tech, Austin who is exceptional at his work. He not only is good at what he does, but loves the work and has a real knack for explaining the issues so the customer understands what all goes into the work and why it needs to be done. Furthermore the entire staff care about their customers and keeping them safe and riding. I cant recommend this place enough if you own a Triumph or any other bike manufacturer they service. If you live in Montana dont waste your time with the local Triumph dealer and just go here instead. Sure its 3 hours away but its a good ride by bike and worth the distance. Thanks Sunny, Joe, and especially Austin and obviously Empire as a whole you all really came through!

When i got my speedmaster it was a good time! every one there was good to me. And very helpful . But then I had a problem! I put on a windshield, I thought i was being very careful . But not as careful as i thought .I shorted out sum wires and blew a few's. I didn,t believe I did it, so I put the blame on triumph. And so it didn't go well for any one. But i's all ok now! And when triumph tells you to have the dealer do the work ,it might be a good idea for them to do it. Well with all this. I just want to say sorry to all those at Empire cycle that had a part in this mess! And thank you all for putting up with me! sign, Mitch Rozelle.

Empire Cycle was and continues to be a great experience. Kristin and team are all friendly and extremely helpful. No sales pressure ever, they are willing to deal honestly and will compete for your business. Service is fast and friendly. Empire offers a military discount so vets support this locally owned and operated business !

Im

A 1 st time motorcycle rider went to Empire for accessories for my new bike I just purchased. Met Cheryl. She was overall the best customer service rep I have ever had the privilege of knowing. Help took slot of time with me to set me up with all the right gear to keep me safe on the road. I so appreciated all her help. From bike gear to body gear she was the bomb. Will continue my experience with this shop for a very long time. Thanks Cheryl and your service Dept got complete and helpful information to make my riding experience a safe and fun one .

Accessory arrived quickly and was packaged very well. I was very satisfied with the transaction. I would buy from Empire Cycle again.

Order was correct and arrived faster than expected. Great Service

Awesome company and great service. You get exactly what you order and they ship everything super fast.

I was looking for a good condition Honda CBR600 RR. I found one at Empire that fit all my requirements. It takes about six hours round trip to travel to Empire shop and back to my home. I needed all the relevant information about the bike with absolutely no Surprises. I am old and I don't like Surprises. I emailed Jeremy the salesmen and he patiently emailed me back with all the information on the bike. Honest Information and no Bullshit. I decided to travel to Empire on a cold December day and hoped for the best. He took me downstairs to see the bike and it was Exactly as described. The bike is a gift so he graciously gave me two t-shirts and two really cool empire hats. Even got an extra Empire key ring thrown in. I met the owner, service guys, secretary and Jeremy even made me some Kerhaig coffee, Which I have never seen before. This Empire motorcycle shop is one of the Well-Organized , Professional , Honest shops I have seen in my 60 odd years. If you are from Eastern Washington, this is one Motorcycle shop to check out, No matter How long it takes to get there. I am a Million Percent Happy with my 2010 Honda CBR600RR, I purchased from them. All of the positive reviews I have read about this Empire Dealership are Spot-On. Jeremy, who I have only met once, should get a pay raise and award for being a Truly Honest Salesman. I would definitely make the Six hour round trip to buy another motorcycle from them In a Heartbeat. I give the Empire Motorcycle shop, a 5 star rating in all categories. Thank you Jeremy , and thank you Empire for hiring such a Great guy. Randy H , DSD

Empire Cycle delivered what we ordered on time and zero hassle.

We had a great experience buying a new Triumph Bobber. We weren't looking for this bike exactly but we fell in love with the bike after Bruce (Parts & Sales Coordinator) invited us inside the showroom to look at the new bikes. Everyone was very friendly and the entire buying experience was very positive. Tonya (Assistant General Manager/Financing) was very helpful in getting us the best rates possible for the new bike. We would definitely recommend Empire Cycle & Powersports for a positive motorsport purchase.

Oh, and the Bobber has been a pure joy to ride and look at!

Amazing bike purchase experience!! I'm a first time bike owner and was very impressed w/ the level of service we received from the first moment we walked in the door. My husband had dealt with Empire in the past when he needed new tires on his Triumph and a few misc purchases. When I decided I wanted a bike, they had the perfect bike for my needs and we were treated like family.. Thanks for a great experience!!

Recently purchased the Triumph Hero Riding Jeans from this dealership! The product was delivered very timely and without incident. The product itself appears to be extremely well built and somewhat comfortable. I guess there has to be a compromise if you want some additional protection when riding. I'll have to wait until spring to really put them to use. Thanks, Empire Cycle for making this purchase so simple.

The leather Triumph jacket is great quality XXL fits good without the protection pads.

Cheryl was just fantastic helping me get parts for my 2012 Bonneville .Would recommend Empire For all parts.

I just bought a brand new Arctic Cat M8000 Limited from them. They make the customer feel more like they are family or a good friend. The buying process was simple and a quick. The parts and service department are top notch. Cant find a better power sports dealer than them. Top Notch Group!

I purchased a new Triumph T120 andgot a fair price for it And my trade in! I have worked in the motorcycle industry in the past and know how some deals work and how dealers Should work With their customers. This dealership is how a dealership should work and build a relationship with the customer. I plan to come back to them for a SxS in the spring. I know I will be treated fairly.

Thank you Empire Cycle! So I was about 700 miles from home and traveling on my Triumph 800. I needed to replace my rear tire before continuing much further. Not being familiar with the area I was staying , I began to search for the nearest motorcycle shops in hopes of finding a tire. I called and/or went to 4 shops. Nobody had the tire size I needed. I expanded my search and found Empire Cycle a Triumph dealer within 50 miles and....they not only had my tire size, but options. I think I was in and out in about 1 hour. Cheryl hooked me up with a tire. Jeff wasted no time to mount and balance my new rubber. During my hour inside the store I got a chance to speak with a handful of the staff. What a great experience. Very comfortable and homey. Everybody was polite and nice to talk to. I was also impressed with the amount of accessories and gear on hand. Don't always find that these day. Lastly, special thanks to Cheryl who hooked my up with a few stickers, a t-shirt, and a hat. Over the past few weeks I have been wearing my new apparel around my motorcycle buddies. Some have asked where and what is Empire Cycle? Now they know.

I appreciate the good service and quick response to a parts order. You folks are great. My Triumph Rocket is a joy to ride and I am very happy with it. Keep up the good work. I just wish you folks where over here on the west side. Can't find any good shops north of Seattle.

Great Service

Amazing Service!! Wanted to go for a bigger bike with no experience what so ever but got talked down to a Honda CBR 500 and not regretting it. Thank You for the help and support! Much appreciated.

Excellente' experience well worth the 200mi. trip.

Excellente' experience well worth the 200mi. trip.

Excellent service and staff!

Super people in every department at Empire Cycle! From sales, parts department, mechanic, management, financing and delivery! I had a positive experience in every department along my way during purchase & delivery of my very slightly used Triumph Trophy SE. Looking forward to riding my new rig and stopping by to enjoys hot dogs and such on Fridays gatherings of other riders! Check them out, you will be happy you did! John Weik

Subject:Service Department

As always, the crew at Empire took care of me. They always make dealing with them easy and hassle free. Everyone their is knowledgeable and gets back in touch with you when they say they will.

Ariel was efficient with the loan processs and was very helpful! She was amazing! Kevin was great with working with my husband to get everything ready for pickup on Saturday. Great customer service all the way around!

I've had a couple issues with the bike and Tonya has been really good about helping out. Cheryl has been great working with on parts and seems to find a way to save me money.

Excellent service as usual

I had asked Casey if it was possible to remove the swing arm and have it powder coated, he said no problem, also recommended a powder coater, dropped off the parts and picked them up! Awesome!

I also had a couple other add-ons installed. Thanks!

Thunderbird Storm

Great purchase, no pressure salesman, very Triumph knowledgeable and confident of the brand. The dealership has a family type atmosphere, very comfortable. The bike has a different feel from others I have owned the quality is evident in the fit and finish. Once you get on and shift into second gear you can feel the power the Storm definitely wants to go and go now.

Always friendly, helpful and caring.

The Empire Time is the best! They want to ensure you enjoy your experience and take great care of you after the sale.

Empire is Great

Easily the best motorcycle dealership that I have experienced. All of the staff are extremely helpful and eager to ensure a good sales and riding experience. Thanks, Rich

Thanks - Empire Service Department

Great service department with excellent communication and follow-up. Mechanics are knowledgeable and take the time to explain their work. Tonya, the service manager is super. Thanks, Rich

Easy to work with

Great people to work with. A pleasant buying experience. They will be my first choice when I decide to upgrade

New Husky 701 Enduro

What a great sales person and entire team to work with. I don't know if I was the most drawn out sale in their history but I must have been close. I must have changed my mind on which bike to buy 5 or 6 times. When I finally narrowed it down to the Husky, they were more than willing to let me take it for an extended test ride. More than I can say for a lot of other dealers in the area. The paperwork at purchase time took only 30 minutes. After sale experience has also been superb. I would recommend Empire Cycle to anyone interested in a new or used bike purchase.

Your service Department is always knowledgeable and helpful.

Very Helpful

Very easy to work with, and encouraging. I had a problem with my new machine and Ariel was most helpful in figuring out what actions to take.

Always great service

What minimal service I have had has always been excellent. I have always gotten my bike back within the specified time and have not had to bring the bike back in for any corrections to the service provided. I have always been very satisfied with all the employees and departments that I have had the opportunity to be involved with.

incere assistanceCity:MccallDept:Service

Absolutely love my new triumph trophy. Remarkable bike. Have had some minor electrical issues. Tonya and the team have done everything they can to resolve the issues with great communication and professional attitude. Just picked the bike up. It is 12F outside. Cannot wait for the initial test drive. Thanks Empire!!!

Got a great deal and love the bike I bought there!!

Repairs and sale of Vespa 250gtv.City:SpokaneDept:General

Tonya was great in bringing my Vespa up to top operating order . I made long trips with never a breakdown . When it came time to sell , once again Tonya was very helpful and because of her friendly attitude I chose to sell through the dealership rather than through other avenues of sale .

If I ever buy another Vespa or other motorcycle I will go to Empire and talk with Tonya !

Wishing you all a good year ahead . Regards , Richard Quinn .

New Sales

I had a great sales transaction! Kevin made it an easy sale and the arctic cat atv was ready to go when I got in from Yakima. I was out in no time.

Knows her stuff.. Cute as Hell

Excellent Service

Everyone at Empire always goes above and beyond to make sure we get back on the dirt, snow or pavement with our toys faster than we can break it! This group has been exceptional in taking care of us and accommodating us with our time constraints since we live out of the area. It's saying something about these guys that we will continue to travel from MT to do business with them! Thank you from Mike & Diana!

New Quad

Professional & easy dealings

All around great service, attention to detail, getting to know the customers, and following up conscientiously. - J

Aprilia RSV4

Tonya and Joe have been great to deal with as I have had service on my new RSV4. I would highly recommend them!

After shopping both Cda and Spokane, found what I was looking for at a very competitive price. Staff was very knowledgeable and professional. Communication before, during and after the sale is outstanding. Parts and after market misc. staff were equally helpful. I recommend this business highly and do not hesitate sending friends and family there for all their recreational motoring needs!

Excellent customer service!

I showed up after business hours and saw the OH door open and someone working on a bike. I asked if they were open and the person replied no but I can try to help. I needed some fork oil to finish a project that Saturday. He let me into the store, sold me the fork oil and I was on my way. Great to get that kind of service. Well Done!

wind screen Service

no issues with the order

These are guys are knowledgeable , which is rare these days. Also, they have patience which matters when you are shopping for motorcycles.

Husqvarna FC450

Bought a new FC 450 Jan/2016 and Empire staff were great to work with. Paperwork was ready when promised, accessories ordered and delivered as agreed, and price was better than used (holdover 2015 model). Highly recommend.

Triumph trophy

The best service department around!

Service Department

Great people to work with. Go the extra mile for you. Mechanic Joe is awesome as well. A great place to buy and get service from.Mike Close

No problems, trust

Good experiences, Tonya always answers e-mails quickly and accurately

Super people in every department at Empire Cycle! From sales, parts department, mechanic, management, financing and delivery! I had a positive experience in every department along my way during purchase & delivery of my very slightly used Triumph Trophy SE. Looking forward to riding my new rig and stopping by to enjoys hot dogs and such on Fridays gatherings of other riders! Check them out, you will be happy you did! John Weik

Every person that we dealt with from every department at Empire was very friendly and helpful and went out of there way to find me the motorcycle that was perfect for me.

I just got off the phone with Kevin in sales and feel compelled to add to your survey. It has been a long winter without riding, so I was a little fuzzy on Aprilia's APRC control system. Kevin successful walked me through all of it's nuances without a hitch. No manual in front of him, just personal 'in your brain' knowledge... Impressive! Thanks Kevin. If your looking for a motorcycle shop to buy a bike or get it serviced, this is the place. You will not have a more pleasant experience.

I was very close to buying a Yamaha FJR1300 from another dealer. Stopped into Empire Cycle and spoke with Kevin. He asked if I had ever looked @ the Triumph Trophy. Kevin is extremely knowledgable and passionate about the products he represents. Ariel in financing is also a joy to work with. During the sales process the owner even came over and introduced herself. All in all, an extremely pleasant buying experience. Other M/C dealers could learn at lot from these dedicated people. We now own a beautiful Triumph Trophy SE.

Thanks Empire Cycle, keep up the great work.

I purchased a new Triumph from Empire. Kevin, the salesman, was helpful and accommodating. Excellent communication skills and follow up both before, and after the sale.It feels like a small family owned business with a focus on customer service.Very happy so far with this dealer!

I recently purchased a new 2014 Triumph Daytona 675R at Empire. The staff made the whole process easy and enjoyable. I have had my other Triumph serviced at Empire of years. I highly recommend this dealership for sales and service.

The service department/personnel were absolutely outstanding. Polite, professional and fast. Will recommend to others.

I needed a part that fell off my Stelvio. None were available and it looked like I would have to cancell a long anticipated trip. Empire came to the rescue by pulling the needed part from another bike and got me on the road. Special thanks to Mitch and Jeff for going over and above what would normally be expected.

"Great buying experience at the shop. Great dealing with Al in the initial contact. The online credit application was the easiest financing I have ever done. Customer service was the best I have had in a long time. Other shops could take some hints from Empire Cycle on customer care and contact. Would recommend the shop to anyone looking for a used or new motorcycle. Great in store stock to look at - actually get to touch and sit on the bike you are interested in buying. "

"A great experience! Everyone was easy to deal with, and super friendly. They definitely steered me in the right direction and had my best interests at heart!. Thanks again!"

"Thanks for making my overall buying experience complete! Even with the long distance you made sure my needs were well taken care of during the sale and following up after to ensure how I am doing with my new triumph. "

"Thank you for making my first motorcycle purchase a pleasant experience. Your parts employee is a very easy to talk to individual and that was reassuring considering my inexperience with motorcycles."